Support

Questions about your account, your credential records, billing, or a security concern — start here.

Do not send credentials or patient information through support

The support form is not your briefcase. It is an ordinary support inbox and it is not covered by the encrypted storage used for your credential records. Please do not include:

  • ×Credential documents, scans, certificates, or photos of any license or certificate
  • ×License numbers, DEA registration numbers, CSR numbers, or NPI-linked identifiers
  • ×Social Security numbers, dates of birth, or malpractice policy numbers
  • ×Any patient information or protected health information (PHI) — ever, for any reason
  • ×Passwords, one-time codes, or share links you have not already used

Describe the problem instead — the credential type, the state, and what you were doing when it happened is enough for us to help. If a support conversation genuinely needs a specific record, we will tell you how to share it from inside your briefcase. Credential documents belong in your account, never in a support message.

Contact support

Tell us what happened and we will get back to you. Please keep the details general — see the warning above.

By submitting the form you agree to our Terms of Service and Privacy Policy.

Prefer email?

Write to [Support email] from the address on your account.

Typical first response: [Response time — e.g. N business days]. We do not publish a support phone number.

Reporting a security issue

Do not use the support form for vulnerability reports or a suspected account compromise. Use the dedicated security route so it reaches the right people immediately:

[Security contact email]

Include steps to reproduce. Please do not include real credential data or anyone else's records in a report. We will acknowledge receipt and keep you updated while we investigate.

Account and billing

  • Billing, plan changes, and cancellation questions go through the support form or support email.
  • Payments are handled by Stripe. We never ask for card numbers by email or in a support message.
  • To export your records or delete your account, see Privacy.

A note on what support can see

Support staff cannot read the encrypted contents of your briefcase in order to answer a ticket. If we need information to resolve an issue, we will ask you for it — which is another reason to keep sensitive identifiers out of the message itself.