Terms of Service

1. Agreement

These terms govern your use of LicenseBriefcase (the "Service"), operated by [Legal entity name]. By creating an account or using the Service you agree to them. If you do not agree, do not use the Service.

2. What the Service is — and what it is not

3. Eligibility and your account

• You must be able to form a binding contract and be at least [Minimum age].
• You are responsible for the accuracy of what you enter and for keeping your sign-in credentials secure.
• You are responsible for activity under your account. Notify us promptly of any suspected compromise via the security route on the Support page.
• Authentication may be handled through our identity provider (Keycloak at auth.pnebula.com) or an SSO provider you choose.

4. Your data and your ownership

You retain all rights in the credential records and documents you put into the Service. You grant [Legal entity name] only the limited licence needed to host, encrypt, back up, display, and transmit that content in order to operate the Service for you, including generating the share links you ask for.

Your record is yours, not your employer's. Sharing a record with a facility, agency, or credentialing body does not transfer ownership or control of your briefcase to them.

5. Sharing and invitations

• Share links are issued at your instruction and expire. You choose the recipient and the scope.
• Treat a share link like the credential itself: anyone holding a live link within its scope and lifetime can view what you shared. Do not post links publicly or forward them onward.
• Once a recipient has seen shared information, we cannot retract it from their records.
• You must have the right to share whatever you share, and you must not share another person's credentials without their authorisation.

6. Acceptable use

You must not:

• Enter, upload, or share credentials that are not yours, or impersonate another practitioner.
• Falsify, alter, or fabricate a credential record, document, date, or status, or use the Service to misrepresent your qualifications to an employer, payer, patient, board, or anyone else.
• Store patient information or protected health information in the Service. It is not intended for that and you must not use it that way.
• Use the Service to conduct background, licensure, or sanctions checks on third parties without a lawful basis and their authorisation.
• Attempt to access another user's briefcase, probe or breach security or authentication measures, or bypass plan limits or rate limits.
• Scrape, resell, sublicense, or white-label the Service, or use it to build a competing service.
• Upload malware, or content that is unlawful or infringing.
• Use automated access, including AI assistants or connectors, in a way that exceeds your plan's limits or that exposes another user's data.

We may suspend or terminate an account for a material or repeated breach, and may act immediately where there is a risk to other users, to the integrity of credential records, or to the Service.

7. Plans, billing, and cancellation

• An individual plan is offered at no charge. Paid plans are billed in advance on a recurring basis at the price shown at purchase.
• Billing and payment are processed by Stripe. Checkout happens on Stripe's own hosted page in a browser. We do not receive or store your full card details.
• Where a free trial is offered, its length and terms are those stated at signup. Unless cancelled before the trial ends, the plan converts to a paid subscription.
• You can cancel at any time. Cancellation stops future renewals and takes effect at the end of the current billing period; the plan remains available until then.
• Refunds: [Refund policy].
• Taxes may be added where applicable. Prices may change on [Notice period] notice, effective at your next renewal.
• Failed payment may result in downgrade to the free plan. We will not delete your credential records solely because a payment failed, but paid features may become unavailable.
• Downgrading may restrict features such as sharing volume. Export your data before downgrading or closing your account if you want a copy.

[Trial length, refund policy, and auto-renewal disclosures to be confirmed against the live Stripe configuration.]

8. Availability and changes

We aim to keep the Service available but do not commit to an uptime level unless a separate written agreement says so. We may modify, add, or discontinue features. If we materially reduce a paid feature you rely on, we will give [Notice period] notice where practical.

9. Termination and export

You may stop using the Service and delete your account at any time. Before you do, export your records — deletion is intended to be real. After termination we will delete or de-identify your data in line with our Privacy Policy and the retention periods stated there.

10. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty as to the accuracy, completeness, currency, or regulatory sufficiency of any record, reminder, or status shown in the Service. Some jurisdictions do not allow certain exclusions, in which case they may not apply to you.

11. Limitation of liability

To the maximum extent permitted by law, [Legal entity name] will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost opportunities, lost income, loss of employment or privileges, regulatory or disciplinary consequences, fines, or the cost of reconstructing records, arising out of or relating to the Service.

Our aggregate liability for all claims relating to the Service will not exceed [Liability cap — e.g. amounts paid in the preceding N months].

Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Indemnity

You agree to indemnify [Legal entity name] against claims arising from your misuse of the Service, from content you enter or share, from sharing another person's credentials without authorisation, or from a misrepresentation of your qualifications made using the Service. [Scope to be reviewed.]

13. Governing law and disputes

These terms are governed by the laws of [Governing law jurisdiction], without regard to conflict of laws rules. The courts of [Venue] will have jurisdiction, unless a mandatory consumer protection provides otherwise.

[Dispute resolution mechanism — to be determined by counsel.]

14. Miscellaneous

• These terms and the Privacy Policy are the entire agreement between us regarding the Service.
• If a provision is unenforceable, the rest remains in effect.
• You may not assign these terms without our consent; we may assign them in connection with a merger or sale.
• We may update these terms and will post the revised version here with a new effective date. Material changes: [Notice period].

15. Contact

[Legal entity name], [Registered address]
[Support email] · licensebriefcase.com/support.html